Help
Account management
- How can I provide feedback or report an issue with My ServiceOttawa?
- How do I change My ServiceOttawa email address?
- How do I change the My ServiceOttawa password after I log into my account?
- How do I close My ServiceOttawa account?
- How do I create a My ServiceOttawa Account?
- How do I login / logout of My ServiceOttawa?
- How do I manage the My ServiceOttawa Account Profile Information?
- How do I reset the My ServiceOttawa Account Password if I have forgotten it?
Building, planning and land development
Garbage and recycling schedule
- How can I add a calendar reminder for my garbage and recycle pick up?
- How can I add a reminder for garbage and recycle pick up via my email address or phone?
- How can I view the Garbage & recycling schedule associated with a different address?
- How do I manage the ‘Garbage and recycling schedule’ settings?
Online law firm tax certificates
- Are there fees for tax and water certificates?
- How do I submit a change of ownership that is a severance?
- How to register for online tax and water certificate requests?
- How to request a Law Firm ID and access code
- How to request a tax certificate
- How to request a water certificate
- How to Request History and check the status of a request for tax or water certificates (requests are available for 6 months)
- How to submit a change of ownership
- How to update or cancel a request already submitted
- My question is not answered here
- What if I do not have the roll number and the property has no civic address?
- What if the legal description or other property information I have is different from the City’s records?
- Who can submit a change of ownership?
Open air fire permits
- How do I know if I am eligible for a renewal or should apply for a new permit?
- How do I know my payment information is secure with Paymentus?
- How will my transaction be confirmed?
- How will the payment be displayed on my credit card, Mastercard Debit or Visa Debit?
- I did not complete payment and left the application by accident. Do I have to redo the entire process?
- I want to Print or Save my new/active permit, where can I find it?
- If I pay using Interac Online, which financial institutions support this option?
- The open air fire permit PIN is not working, what can I do?
- What is Paymentus?
- Where can I find my new (active) permit number?
- Where can I find the Terms & Conditions for my permit?
- Why is there a service fee?
Paying parking tickets online
Pet registration
- How can I provide feedback or report an issue with my pet registration payment?
- How can I renew the license for my pet(s)?
- How do I know my payment information is secure with Paymentus?
- How do I transfer ownership of my pet?
- How will my transaction be confirmed?
- How will the payment be displayed on my credit card, Mastercard Debit or Visa Debit?
- I didn’t receive my tag(s), who do I contact?
- If I pay using Interac Online, which financial institutions support this option?
- I’m experiencing difficulties processing my pet registration payment?
- The pet registration PIN is not working, what can I do?
- What credit cards can I use to pay my pet registration payment?
- When is my payment credited to my pet registration account?
- Why is there a service fee?
Property tax bill account
- Can I cancel my PAD at any time?
- Can I close my property tax account through My ServiceOttawa?
- How do I apply for pre-authorized debit (PAD) for property tax account?
- How do I change my phone number or email address?
- How do I change my Pre-Authorized Debit (PAD) banking information or the withdrawal date?
- How do I know my online payment information is secure with Paymentus?
- How do I register a property tax bill to My ServiceOttawa account?
- How do I remove a property tax account from My ServiceOttawa?
- How do I report a problem with the site in My ServiceOttawa?
- How do I update my Property tax mailing address through My ServiceOttawa?
- How do I view and print a property tax bill?
- How secure is my personal information?
- How to make an online payment?
- How to remove a Pre-Authorized Debit (PAD) from a property tax bill account?
- How will my transaction be confirmed?
- How will the online payment be displayed on my credit card or Visa Debit statement?
- If I have questions regarding my property tax bill, who do I call?
- What happens to my PAD if I move?
- What if I do not have the access code for my property tax account?
- What is Paymentus?
- Why is my property tax roll number not working?
- Will I be notified through My ServiceOttawa when I have a bill due?
- Will I still receive a paper copy of my property tax bill after I register with My ServiceOttawa?
Water and sewer bill account
- Can I cancel my Pre-authorized Debit Plans (PAD) at any time?
- Can I choose my withdrawal dates for PAD?
- Can I close my water and sewer account through My ServiceOttawa?
- How do I apply for pre-authorized debit (PAD) for water and sewer account?
- How do I change my PAD banking information?
- How do I change my phone number or email address?
- How do I know my payment information is secure with Paymentus?
- How do I make an online payment?
- How do I register a water and sewer bill to My ServiceOttawa account?
- How do I remove a Pre-Authorized Debit (PAD) from a water and sewer bill account?
- How do I remove a water account from My ServiceOttawa?
- How do I report a problem with the site in My ServiceOttawa?
- How do I update my Water utility bill mailing address through My ServiceOttawa?
- How do I view and print a water and sewer bill?
- How secure is my personal information?
- How will my transaction be confirmed?
- How will the online payment be displayed on my credit card or Visa Debit statement?
- If I have questions regarding my water and sewer bill, who do I call?
- What happens to my Pre-authorized Debit Plans (PAD) if I move?
- What if I do not have the previous amount billed from my water and sewer account?
- What if I’m experiencing difficulties processing my water and sewer bill payment?
- Why is my water and sewer customer-account number not working?
- Will I still receive a paper copy of my water and sewer bill after I register with My ServiceOttawa?
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