Transcript - Missing Information
[Instrumental music is playing throughout]
[Video: Three videos appear in a split screen showing a construction site worker on a tablet, a man in an office on a laptop with a cell phone in his hand and woman in her home on a laptop.]
Narrator: Stay informed and up to date on the status of your building permit or application and receive notifications for missing information from any location through my service Ottawa customer portal.
[Video: The Ottawa.ca Planning, development and construction page is shown]
[Video: The My Service Ottawa page is shown with Login fields such as email and password, along with a link to Create an Account.]
Narrator: For an application, an e-mail is sent to the e-mail address listed on your user profile. Select the view link which will take you to the My Service Ottawa login page.
[Video: An email from the City of Ottawa is shown, asking to Provide Further Information and has a link to the My Service Ottawa login page.]
Narrator: Enter your email and password to login in.
[Video: The cursor hovers over the email and password fields, along with the Login icon.]
Narrator: After logging in, select Building Code Services. On the Building Code Services page, under dashboard, you will note a warning icon next to actions required. You can determine what action is required by looking in the status column.
[Video: The My Service Ottawa, Building Code Services Home page is shown. The page zooms into the Dashboard section, and a red box outlines the Actions Required tab which has a blue warning icon. Under Actions Required, the page is then zoomed into the Status column which is outlined by a red box.]
Narrator: To proceed with providing missing information, select on the job link in the file number column.
[Video: The cursor hovers over a file number link to an Access to Building Permit Records permit and selects it.]
Narrator: This will take you to the files page. To provide missing information, you must first select the Review button. [Video: The Files Activities page is shown and contains a Review icon that is selected.] Narrator: You will next be taken to the provide further information page. Under required information, you will see the comment from staff which outlines the missing information. You will now be required to provide a response in the box which says response with a red asterisk. You may also provide additional files at this time by either using the upload file button or drag and drop when uploading a new document. [Video: Comments from staff are shown and outlined in a red box. Text is added to the Response box. The page scrolls down to the Upload Files icon that is outlined in red, and the cursor demonstrates the Drag and Drop feature.] Narrator: The document type must be selected from the dropdown list. Please note that a response is mandatory and that additional files are optional. When you have provided the information, select the submit button. [Video: The cursor then moves to the Document Type column, where there are several options shown and Proof of Property is selected. The cursor then moves to select the Submit icon.] Narrator: Once submitted, staff will now be able to review the information provided in the staff portal. You will next be redirected to the applications activities page which will show the review button once again, but now it will be grayed out on the home page. The warning icon next to actions required will no longer be displayed as the missing information has been provided. [Video: The Access to Building Permit Records Activities page is shown. The Review button is outlined in red but is now grayed out.] Narrator: To learn more visit Engage.Ottawa.ca, building planning land development. [Video: A city of Ottawa logo is shown. Engage.Ottawa.ca website information is on the page.] [End of Missing Information]
[Instrumental music is playing throughout]
[Video: Three videos appear in a split screen showing a construction site worker on a tablet, a man in an office on a laptop with a cell phone in his hand and woman in her home on a laptop.]
Narrator: Stay informed and up to date on the status of your building permit or application and receive notifications for missing information from any location through my service Ottawa customer portal.
[Video: The Ottawa.ca Planning, development and construction page is shown]
[Video: The My Service Ottawa page is shown with Login fields such as email and password, along with a link to Create an Account.]
Narrator: For an application, an e-mail is sent to the e-mail address listed on your user profile. Select the view link which will take you to the My Service Ottawa login page.
[Video: An email from the City of Ottawa is shown, asking to Provide Further Information and has a link to the My Service Ottawa login page.]
Narrator: Enter your email and password to login in.
[Video: The cursor hovers over the email and password fields, along with the Login icon.]
Narrator: After logging in, select Building Code Services. On the Building Code Services page, under dashboard, you will note a warning icon next to actions required. You can determine what action is required by looking in the status column.
[Video: The My Service Ottawa, Building Code Services Home page is shown. The page zooms into the Dashboard section, and a red box outlines the Actions Required tab which has a blue warning icon. Under Actions Required, the page is then zoomed into the Status column which is outlined by a red box.]
Narrator: To proceed with providing missing information, select on the job link in the file number column.
[Video: The cursor hovers over a file number link to an Access to Building Permit Records permit and selects it.]
Narrator: This will take you to the files page. To provide missing information, you must first select the Review button. [Video: The Files Activities page is shown and contains a Review icon that is selected.] Narrator: You will next be taken to the provide further information page. Under required information, you will see the comment from staff which outlines the missing information. You will now be required to provide a response in the box which says response with a red asterisk. You may also provide additional files at this time by either using the upload file button or drag and drop when uploading a new document. [Video: Comments from staff are shown and outlined in a red box. Text is added to the Response box. The page scrolls down to the Upload Files icon that is outlined in red, and the cursor demonstrates the Drag and Drop feature.] Narrator: The document type must be selected from the dropdown list. Please note that a response is mandatory and that additional files are optional. When you have provided the information, select the submit button. [Video: The cursor then moves to the Document Type column, where there are several options shown and Proof of Property is selected. The cursor then moves to select the Submit icon.] Narrator: Once submitted, staff will now be able to review the information provided in the staff portal. You will next be redirected to the applications activities page which will show the review button once again, but now it will be grayed out on the home page. The warning icon next to actions required will no longer be displayed as the missing information has been provided. [Video: The Access to Building Permit Records Activities page is shown. The Review button is outlined in red but is now grayed out.] Narrator: To learn more visit Engage.Ottawa.ca, building planning land development. [Video: A city of Ottawa logo is shown. Engage.Ottawa.ca website information is on the page.] [End of Missing Information]