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How do I upload documents for my application?

Documents can be uploaded by logging into your My ServiceOttawa account and accessing the Building, planning and land development widget.

An accessible PDF instructional guide [ PDF 216 KB ](link is external) and video have been created to assist you through the process of uploading documents at the time of submission.

An accessible PDF instructional guide [ PDF 357 KB ](link is external) and video have been created to assist you through the process of uploading documents when further information is required.

 

[Instrumental music is playing]

[Video: The project logo of LMS is shown.]
[Video: Three videos appear in a split screen showing a construction site worker on a tablet, a man in an office on a laptop with a cell phone in his hand and woman in her home on a laptop, image of ottawa.ca building, planning and construction page, image of My Service Ottawa login page.]

Narrator: Upload documents, plans and drawings for all Building Code permits and applications from any location, through the My Service Ottawa Customer Portal.

Narrator: Start by logging into your My Service Ottawa account.
[Video: Myservice.ottawa.ca link is highlighted. User logs into My Service Ottawa Home page, and enters email janneetraining@gmail.com and LMSteam987! as password]

Narrator: On the Building Code Services Home page, under Select an Action, select Start an Application.
[Video: Building Code Services Home page is shown. Cursor selects Start an Application]

Narrator: Start an application for any permit or application of your choosing to begin the submission process.
[Video: Cursor selects highlighted Demolition Permit]

Narrator: For this application we will complete a demolition permit which is located under construction related permits. On the getting started page, use the drop down menu to select the application description, work type and primary work scope. Select save and then select next.
[Video: Getting Started page is shown. User selects House, Demolition, and Detached from the drop-down menus.]
[Video: Cursor selects Save, then Next]


Narration: The majority of permits will have a Documents step where mandatory and supplemental documents can be uploaded to support the request.
[Video: Required Documents is shown and highlighted.]
Narrator: On the Documents step, you will be able to view the Attachment Types for documents that are required to be uploaded. Mandatory documents will be marked with a checkmark on the far-left column.
[Video: Required documents such as Demolition Review and Site Plan contain a checkmark and are highlighted.]

Narrator: If required for your selected permit type, a Sample Form will be available on the far-right column, Select the download icon to download the form for completion and upload.
[Video: Sample form is highlighted and selected. Demolition Permit Clearances form is shown and an address is entered and “Save” is selected. Form closes.]

Narrator: Upload documents by either selecting the Upload Files button and choosing a file from your computer, or by using the drag and drop feature in the box provided.
[Video: The Upload Files button is highlighted. The drag-and-drop feature is shown, and the required documents are added.]


Narrator: Under Document Type, select the drop-down menu and select the required Document Type. All required documents will be noted by a red asterisk.
[Video: Select Document Type from drop-down menu]

Narrator: You can add optional comments by typing them in the Add Comment section.
[Video: Comments are entered for each document]

Narrator: Select a Document Type for all uploaded files. Once complete, you can proceed to the next step.
[Video: Cursor selects Site Plan as Document type. Cursor selects Save and Next]

Narrator: Upload documents, plans and drawings for all Building Code permits and applications from any location, through the My Service Ottawa Customer Portal.

Narrator: An email from City Staff will be sent, confirming that your Application has been submitted.
[Video: Email for Application Submitted is shown and highlighted with red box]
Narrator: City staff will review the application and may request additional information prior to review. [Video: Screen shot of city email]
Narrator: If further information is needed a notification will be sent to the customer portal and the applicant will receive an email notification stating “Provide Further Information”. [Video: Screen zooms in on provide Further Information, which is highlighted by a red box.]
Narrator: After reviewing the email, select the “View” link for more information about the notification. [Video: View link is highlighted by red box in email]
Narrator: On the Getting Started page, read the Additional Information required note in the grey box at the top of the page. Review your application information and select Save and Next. [Video: Additional information required note is shown, stating to Provide Floor Plan. Cursor selects Save, then Next]
Narrator: From the numbered step at the top of the page, select step five for Documents, this is where you will be able to upload your documents. [Video: Documents step is shown. Upload files button is highlighted by red box.]
, selects the Document Type as Site Plan and enters comment.] [Video: Cursor selects save and next]
Narrator: Upload documents by either selecting the Upload Files button and choosing a file from your computer, or by using the drag and drop feature in the box provided. [Video: Upload files button is highlighted by red box. Cursor drags and drops Site Plan measurements]
Narrator: Under Document Type, select the drop-down menu and select the required Document Type. Video: Cursor selects the Document Type as Site Plan from drop-down menu.]
Narrator: You can add any additional comments by typing them in the Comments section. [Video: “Site Plan with measurements” is entered in Comments section]
Narrator: Select Save, and then Next. [Video: Cursor selects Save and Next]
Narrator: After updating the application, review and update any remaining numbered steps outlined in grey. [Video: All remaining steps (Application, Location, Details, Contacts) are completed and show green checkmarks]
Narrator: Once all steps have a green check mark, select the Finish step. Select the “I acknowledge the disclaimer” checkbox. Select Save and Submit. [Video: Cursor selects Finish step and the “I acknowledge this disclaimer” checkbox. Cursor then selects Save and Submit]
Narrator: Once complete, the Activities page for the permit will open, and the newly submitted as well as previous documents, can be viewed on the Documents tab. [Video: Screen slowly scrolls down the Activities page and selects the Documents tab] [Video: include standard outro, city of Ottawa logo is shown.]