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How do I change my Pre-Authorized Debit (PAD) banking information or the withdrawal date?

  1. Log into My ServiceOttawa account(link is external).
  2. Select Services from the left menu, then Property tax.
  3. Select the account you wish to set up the pre-authorized debit for and select View. You will see your Property Tax Account Details.
  4. Select the Manage Pre-Authorized Debit tab, and then select Update a PAD Plan. You will see a screen displaying your Roll Number, Property Address, Primary Account Holder name, and Secondary Account Holder name.
  5. Select Payment options either option 1 “Monthly payment on the 1st, 8th, 15th or 22nd or option 2 Payment on “Tax Due Date”.
  6. Fill out the mandatory form fields: Transit number, Bank number, Account number, Name of financial institution and Name on chequing account.
  7. Select the box to agree to the displayed Terms of service and hit the Submit Request button. A confirmation message will appear.

Note:  Please note that revenue branch requires 9 days to update PAD banking.  If you have a withdrawal scheduled within the 9 day period the funds will be withdrawn from the original bank account.