Note: A service address refers to where the property for your water and sewer account is located. The mailing address refers to where the water and sewer bills are mailed to; which can be different from the service address if desired.
- Log in to My ServiceOttawa.
- Select View water account.
- Select Manage account.
- Select Edit Mailing Address link.
- Select the account you wish to edit and click Update.
- Enter the new mailing address.
- Select Save button.
- A confirmation notice that changes were submitted will appear at the top of the screen.
- Please allow 5 business days for your request to be processed
Note: Your mailing address update request has been submitted. Please allow 5 business days for your request to be processed.