How do I remove a Pre-Authorized Debit (PAD) from a water and sewer bill account?

1. Log in to My ServiceOttawa.
2. Select View water account.
3. Select account from the drop down beside the account #.
4. Click on Pre-authorized payment in the menu on the left.
5. Click on the edit/stop button.
6. Click stop on date and enter effective date.
7. Click on Terms and conditions and click on agree button after reading.
8. Click on submit.
9. Confirmation will appear in green box on screen. You may verify your request has been completed by logging into your My SO account after your selected effective date.

Note: Cancelling your PAD plan will terminate the automated payment of your water and sewer bill. Any outstanding water and sewer balance becomes due and payable on the regular due date. Outstanding balances are subject to interest at a rate of at rate of 0.0417% per day on the outstanding balance after the due date, every 15 days thereafter and before each bill. (Effective Annual Rate 16.13%)

Can I cancel my PAD at any time?

You can submit a cancellation request at any time; please note that the Revenue branch requires 9 days’ notice to process your cancellation request through My ServiceOttawa.  If you have a withdrawal scheduled within the 9-day period, the withdrawal will be taken as scheduled. The Revenue branch requires 30 days’ notice to process cancellation requests sent via fax, mail or email.

What happens to my PAD if I move?

If you are moving, please contact the Revenue branch (613-580-2444, option 1) to schedule a final meter reading for your water and sewer account. To schedule a final meter reading you will be asked for the closing date and a forwarding address.  Once a final meter reading is taken a final bill will be issued. After the final bill is withdrawn the account and PAD will be closed. PAD plans are not transferrable from one account to another.  If you require PAD set up at a new address see How do I apply for pre-authorized debit (PAD) for water and sewer account?(link is external).