- Log into your My ServiceOttawa account.
- Under "Settings" select "General Settings".
- Select "change email"
- Enter your new email address in the 'New email address' field and in the 'Confirm new email address' field.
- Enter your existing password in the 'Current password' field.
- Select the 'Change' button.
Note: If you select on "Cancel", you will be redirected back to the General Settings page.
- You will be logged out and an email will be sent to your new email address for activation
- Select the 'Verify your Username' link in the email.
- You are taken to the 'Email Address Update' page.
- Enter the password associated with the account.
- You are then taken to the Home page where there is a notice that states: The email address has been successfully verified.