How do I submit an application for a building/construction permit online?

[Instrumental music is playing]

[Video: The project logo of LMS is shown.]
[Video: Three videos appear in a split screen showing a construction site worker on a tablet, a man in an office on a laptop with a cell phone in his hand and woman in her home on a laptop, image of ottawa.ca building, planning and construction page, image of My Service Ottawa login page.]

Narrator: Apply online from any location for a Building Code Services, construction permit through the new Building, Planning and Land Development online customer portal on My ServiceOttawa. Start using it today for all your Building Code Services needs.

Narrator: On the Building Code Services page, under the dashboard, the applicant selects Start an Application.

[Video: Building Code Services home page is shown. The “Start an Application” button is selected.]

Narrator: For the purposes of this video, the example application is a construction permit.

[Video: Cursor selects the Construction Permit button.]

Narrator: On the Getting Started page, the required fields with red asterisks beside them include the Application Description, Work Type and Primary Work Scope.

[Video: Getting Started step is shown. Cursor chooses Application Description as House, Work Type as Semi-Detached, and Primary Work Scope as New from drop-down menus.]

Narrator: Select the Save button to save your application in draft form, then Next to proceed.
[Video: Cursor selects Save, then Next button]

Narrator: The Application step requests information on the applicant. If the Professional/Contractor is selected and there are multiple profiles, select the specific professional/contractor using the dropdown menu.
[Video: Cursor selects the red highlighted professional/contractor tab, then selects LMS Architects]

Narrator: This application is being submitted on behalf of a client. Fill out the Work Description, then save and select next.
[Video: “Construct a 2 storey semi-detached dwelling.” is typed in the Work Description box. Cursor selects next]

Narrator: To choose an address, use the Search for an Address text search field to enter a specific address, or select and hold your mouse to maneuver through the map to find the location and select a parcel.
[Video: Search for an Address bar is zoomed in and shown. Cursor selects the bar highlighted in red, and types in the address 245 Centrum. Cursor then selects the search (magnifying glass) icon]

Narrator: to select additional addresses, select as many parcels are required, directly on the map using the cursor. The parcels will then turn green.
[Video: Screen zooms into the map, and select Parcel 255 and 265 beside the original one.]

Narrator: Select the parcel again to unselect if needed.
[Video: Cursor unselects Parcel 265; green highlight disappears.]

Narrator: Once all addresses have been added, select the Confirm selection button. All selected properties will be listed.
[Video: Cursor selects the Confirm Selection button and shows the “selected properties” list.]

Narrator: When there are multiple addresses for the properties selected, a primary address must be chosen. To select a primary address, select the primary address field and choose a primary address from the drop-down list provided.
[Video: The primary address field is selected from the drop-down list, and selects 245 Centrum.]

Narrator: Here will also be an Additional Information box for you to add more information about the location, if required.
[Video: Screen zooms into Additional Information box.]

Narrator: once complete, select the save button and then next to continue.
[Video: The Save button is selected, then next button]

Narrator: Some applications may have a Details page. Using the drop-down menu for both the Sewer Type and Water Supply, choose whether they are Municipal or Private Services.
[Video: Details page is shown. Cursor selects both the Sewer Type and Water Supply as Municipal using their drop-down menus]

Narrator: Some applications will have an additional part to the details page asking for construction details like floor area and value, and Unit Addresses. Fill in Floor area in square meters, and Value in dollars.
[Video: Cursor selects then types in 800 for Floor Area, and 1,000,000 for Value.]

Narrator: For new subdivisions, corresponding unit or lot numbers must be provided. Select the ‘Add Unit Address’ button and complete the unit address information.
[Video: Cursor scrolls down the page, then selects the Add Unit Address button and ‘Unit Address’ pop-up appears. The lot number “A” is entered, along with the first address from the drop-down menu. The Ok button is then selected.]

Narrator: If the lot number is unknown at the time of submission, please enter an X in the lot number field.
[Video: Cursor selects the ‘Add Unit Address’ button and enters an X in the lot number field and chooses the second address listed. Cursor then selects Ok and then Next.]

Narrator: On the documents page, any digital documents can be uploaded to meet the online application documentation requirements. Required files will be marked in the Required column with a check mark.
[Video: Documents page is shown, which includes Attachment Types list. Screen zooms into the “Required” column, which is highlighted with a red box.]

Narrator: To upload a file, select the Upload Files button. You can upload documents by either selecting the icon Upload Files, or by dragging and dropping the file into the large box that says “Drop Files Here”.
[Video: The Upload Files button is highlighted and cursor uses drag-and-drop feature to select and upload a "Site Plan” document]

Narrator: Select the required Document Type for each file from the drop-down list. All required documents must be provided for the corresponding Document Type that has been highlighted.
[Video: Cursor selects the drop-down menu under the Document Type column and selects the Site Plan option.]

Narrator: All entities involved with this property will be listed on the contacts page of this process. To add a contact, select the Add Contact button. The property owner must be listed as one of the contacts. If they are not listed, they must be added. Select Ok when completed.

[Video: Contacts page is shown. Cursor selects the red highlighted Add Contact button, which opens up the “New Contact” pop-up window.]

[Video: Name is entered as LMS Project, Property Owner is selected from drop-down menu, Phone number is entered as (613) 580-2400, Civic is selected from drop-down menu for Mailing address, 101 Centrepointe is entered and selected in the Search for an address text box. The fields for City, Province and Postal Code are entered automatically as Nepean, Ontario, and K2G 5K7.]

[Video: Cursor selects OK button.]

Narrator: Select the next step to continue
[Video: Cursor selects Next step.]

Narrator: The ‘Additional Parties’ page is an optional step available where a party can be invited to the application to participate in making payments, reviews and inspection requests. An individual can be invited by entering their name and email address
[Video: Cursor selects Architect from drop-down menu. Jackk is entered as first name, Training is entered as Last name, and Jackktraining@gmail.com is entered as email for Additional parties]

Narrator: Or a business can be added by searching for the business name and selecting the required business from the list.
[Video: Cursor switches the radio button to Business, enters LMS Corp and selects the magnifying glass icon. Cursor selects LMS Corp and the Select button.]

Narrator: select one or all of the permissions for the party then select the Send Invite button.
[Video: Cursor selects ‘make a payment’ and ‘call for inspections’ options.]

Narrator: all parties will be outlined in the ‘Invited Parties’ grid. Select Save then next to proceed.
[Video: red box highlights the” invited parties” grid and cursor selects the next button.]

Narrator: The final step in this process is to read and check the disclaimer. Once the applicant has checked the box confirming they’ve acknowledged the terms and conditions, select the submit button. The applications Activities Page will summarize the submission.
[Video: Cursor selects the disclaimer checkbox, then submit. Screen starts to scroll down slowly on the Activities page showing all the content.]

Narrator: If the applicant chose to receive email notifications, an email confirmation of the submitted application will be sent to the email in their profile.
[Video: Screen transitions to show the email confirmation.]

Narrator: To add email notifications to your profile, select the My Profile menu and scroll to the Notifications section. Select the checkboxes to add or remove notifications and save your selections.
[Video: Home dashboard page is shown. Cursor selects the name on the top right corner of the screen, then My profile from the drop-down menu. Page scrolls down to the notification section. Cursor checks all unchecked items such as Application Submitted, Notice of Decision, Registered Agreement Outcome, and RIF Refund Complete . Click Save.]
Narrator: To learn more, visit Engage.Ottawa.ca Building, Planning and Land Development.
[Video: City of Ottawa logo is shown.]