[Instrumental music is playing]
[Video: The project logo of LMS is shown.]
[Video: Three videos appear in a split screen showing a construction site worker on a tablet, a man in an office on a laptop with a cell phone in his hand and woman in her home on a laptop, image of ottawa.ca building, planning and construction page, image of My Service Ottawa login page.]
Narrator: Set up a pre-authorized debit account with the bank of your choice, for easy and fast payments through the My Service Ottawa Customer Portal. Log in to Building, Planning and Land Development to get started today.
[Video: My Service Ottawa login page is shown. Username janneetraining@gmail.com is entered along with a password.]
Narrator: After logging in, you will then be brought to the My ServiceOttawa Dashboard. Start by scrolling down to the building, planning and land development service widget. Select the “Apply, manage, and pay for” link. You will be directed to the Building Code Services home page in the LMS Customer Portal.
[Video: LMS Dashboard page is sown. Page scrolls down to Building, Planning and land development widget. Cursor selects highlighted Apply, manage and pay for link],
Narrator: For an individual, customer or property owner, start by selecting your name at the top right corner of the page. From the drop-down menu, select My Profile.
[Video: Building Code Services Home page is shown. Cursor selects Jannee Training, then selects My Profile from the drop-down menu]
Narrator: Next, select the “Banking information” tab. This is where you can choose to set up a pre-authorized debit account.
[Video: My Profile page is shown. Cursor selects highlighted Banking Information tab]
Narrator: Start the process by selecting the “Register new bank account” button.
[Video: Cursor selects highlighted Register New Bank Account button.]
Narrator: A new page will open. Be sure to fill in all the required banking information marked by the red asterisks. This includes Transit Number, Bank or Institution Number, Account Number, Account Nickname, and Cheque Image.
[Video: Register Pre-authorized Debit account page is shown. Transit number, Bank Number, account number, and account nickname are all entered]
Narrator: To upload banking documents, select the icon beside Cheque Image. Select the document from your files and upload it.
[Video: Cursor selects download Cheque then upload the file using the drag-and-drop feature.]
Narrator: When completed, review and accept the terms and conditions by checking the “I Accept” box. Once all the required information has been filled out, select Submit.
Narrator: A new page will open confirming the bank information entered.
[Video: Cursor selects “I accept” checkbox, then Submit]
Narrator: All Pre-Authorized Debit Accounts will have the status of Pending Review and require city staff review and approval before they are activated within the Customer Portal.
Narrator: Next, you will need to select the “return” button. Your Pre-Authorized Debit Accounts will now be shown under Banking Information on the My Profile page. It will include your Account name and Status of Pending Review.
[Video: Cursor select Return button, then selects the Banking Information tab. Pending Review status is highlighted]
Narrator: Once approved, the status of the Pre-Authorized Debit account appears as Manage. If it is NOT approved by City Staff it will no longer be shown on the Banking Information tab.
[Video: Page shows new status of pre-authorized debit account as Active, and the Manage link is also shown.]
Narrator: On the Building Code Services Home page, select the permit you are paying for that has a Payment Due status.
[Video: Building Code Services Home page is shown. Cursor selects the permit hyperlink for CON-2023-001973 that has highlighted Payment Due as a status.
Narrator: Once the Pre-Authorized Debit account has been set up and approved by City staff, the Pay by Bank Account button will be activated for use when making a payment. Select a permit that has a Payment Due status, and then proceed to select the Pay icon. Then, you will be able to view and select the Pay by Bank Account icon.
[Video: Cursor selects the highlighted Pay icon. New page is shown that contains the options to either Pay by Bank Account, which is highlighted, or Pay by Payment Card.]
[Video: The project logo of LMS is shown.]
[Video: Three videos appear in a split screen showing a construction site worker on a tablet, a man in an office on a laptop with a cell phone in his hand and woman in her home on a laptop, image of ottawa.ca building, planning and construction page, image of My Service Ottawa login page.]
Narrator: Set up a pre-authorized debit account with the bank of your choice, for easy and fast payments through the My Service Ottawa Customer Portal. Log in to Building, Planning and Land Development to get started today.
[Video: My Service Ottawa login page is shown. Username janneetraining@gmail.com is entered along with a password.]
Narrator: After logging in, you will then be brought to the My ServiceOttawa Dashboard. Start by scrolling down to the building, planning and land development service widget. Select the “Apply, manage, and pay for” link. You will be directed to the Building Code Services home page in the LMS Customer Portal.
[Video: LMS Dashboard page is sown. Page scrolls down to Building, Planning and land development widget. Cursor selects highlighted Apply, manage and pay for link],
Narrator: For an individual, customer or property owner, start by selecting your name at the top right corner of the page. From the drop-down menu, select My Profile.
[Video: Building Code Services Home page is shown. Cursor selects Jannee Training, then selects My Profile from the drop-down menu]
Narrator: Next, select the “Banking information” tab. This is where you can choose to set up a pre-authorized debit account.
[Video: My Profile page is shown. Cursor selects highlighted Banking Information tab]
Narrator: Start the process by selecting the “Register new bank account” button.
[Video: Cursor selects highlighted Register New Bank Account button.]
Narrator: A new page will open. Be sure to fill in all the required banking information marked by the red asterisks. This includes Transit Number, Bank or Institution Number, Account Number, Account Nickname, and Cheque Image.
[Video: Register Pre-authorized Debit account page is shown. Transit number, Bank Number, account number, and account nickname are all entered]
Narrator: To upload banking documents, select the icon beside Cheque Image. Select the document from your files and upload it.
[Video: Cursor selects download Cheque then upload the file using the drag-and-drop feature.]
Narrator: When completed, review and accept the terms and conditions by checking the “I Accept” box. Once all the required information has been filled out, select Submit.
Narrator: A new page will open confirming the bank information entered.
[Video: Cursor selects “I accept” checkbox, then Submit]
Narrator: All Pre-Authorized Debit Accounts will have the status of Pending Review and require city staff review and approval before they are activated within the Customer Portal.
Narrator: Next, you will need to select the “return” button. Your Pre-Authorized Debit Accounts will now be shown under Banking Information on the My Profile page. It will include your Account name and Status of Pending Review.
[Video: Cursor select Return button, then selects the Banking Information tab. Pending Review status is highlighted]
Narrator: Once approved, the status of the Pre-Authorized Debit account appears as Manage. If it is NOT approved by City Staff it will no longer be shown on the Banking Information tab.
[Video: Page shows new status of pre-authorized debit account as Active, and the Manage link is also shown.]
Narrator: On the Building Code Services Home page, select the permit you are paying for that has a Payment Due status.
[Video: Building Code Services Home page is shown. Cursor selects the permit hyperlink for CON-2023-001973 that has highlighted Payment Due as a status.
Narrator: Once the Pre-Authorized Debit account has been set up and approved by City staff, the Pay by Bank Account button will be activated for use when making a payment. Select a permit that has a Payment Due status, and then proceed to select the Pay icon. Then, you will be able to view and select the Pay by Bank Account icon.
[Video: Cursor selects the highlighted Pay icon. New page is shown that contains the options to either Pay by Bank Account, which is highlighted, or Pay by Payment Card.]