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How do I update my mailing address through My ServiceOttawa?

Note: A service address refers to where the property for your water and sewer account is located. The mailing address refers to where the water and sewer bills are mailed to; which can be different from the service address if desired.

  1. Log in to My ServiceOttawa.
  2. Select Services from the left menu then Water and sewer billing.
  3. Select view the account you would like to update.
  4. Select Update Mailing Address link in the account details box.
  5. Enter the new billing address.
  6. Select Update Mailing Address button.
  7. A confirmation  notice that changes were submitted will appear at the top of the screen.
  8. Please allow 5 business days for your request to be processed

Note: Your mailing address update request has been submitted. Please allow 5 business days for your request to be processed.