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How do I change my phone number or email address?

  1. Log in to My ServiceOttawa.
  2. To update your phone number: At the top of the page, under Welcome, select Profile from the drop-down menu.
  3. Edit the phone number and extension fields as necessary.
  4. Select the Save button at the bottom of the page to save change.
  5. To update your email address: At the top of the page, under Welcome, select Settings from the drop-down menu
  6. Select Change and edit your email address as necessary
  7. Select the Save button at the bottom of the page to save change.