- From the Settings drop down, select 'General Settings'.
- Select 'Close my account' button.
- The 'Close My Account' page opens where you can enter the reason why you are closing the account. This step is optional.
- You will be asked to enter your 'Existing password'.
- Select the 'Close My Account' button.
- System will display a confirmation that the account has been Closed.
Note: Once you close your account, you cannot reopen it. A new account must be created if you wish to access My ServiceOttawa again. Upon closing your account, all your profile data information is deleted.